Mc3 Privacy Policy — Protecting Your Data on Our Platform
Mc3 takes the privacy of every user seriously. This policy clearly outlines what data we collect, how we use it, and your rights as a user of this Malaysian online entertainment platform.
What Information We Collect
When you register or use the mc3 platform, we collect several types of information necessary to operate the service safely and effectively. This information is collected directly from you or automatically through your interactions with the platform.
Personal Account Information
This includes your full name, phone number, email address, date of birth, and identification details provided during the registration process. This information is used to verify your identity and confirm your eligibility to use the platform in accordance with Malaysian legal requirements.
Payment Information
All transactions on mc3 are conducted in Malaysian Ringgit (RM). We record details related to deposits and withdrawals made via local payment methods such as DuitNow and FPX. Bank account numbers and card details are not stored directly on mc3's servers — transactions are processed through a secure payment gateway that complies with international security standards.
Device and Browser Information
Mc3's system automatically records technical information including device type, operating system, web browser, IP address, and internet service provider name. This information is used to detect unauthorised access, resolve technical issues, and optimise the user experience across various mobile devices.
Types of Data Collected
- Registration & identity information
- Transaction records in MYR
- Device & browser information
- Usage data and activity
- Cookies & session data
Why We Use Your Information
Your information is used to process account registration, verify your identity, handle deposits and withdrawals in MYR, grant access to games and betting, and ensure your account functions properly at all times.
Technical data and transaction records are analysed to detect suspicious activity, prevent fraud, identify unauthorised access attempts, and maintain the overall integrity of the mc3 platform for all users.
Your email address and phone number are used to send transaction notifications, customer support responses, important policy updates, and account-related information directly relevant to your usage.
Anonymous usage data is collected to understand usage patterns, identify areas for improvement, and deliver a better mobile experience for users across Malaysia.
Cookies & Session Tracking
The mc3 platform uses cookies to enhance the user experience and ensure the platform's core functions run smoothly. Cookies are small files stored on your device when you visit our website.
Types of Cookies We Use
- Session Cookies: Stores your temporary login information so you don't have to sign in again each time you navigate between pages on the platform.
- Preference Cookies: Stores your language settings and display preferences so your experience remains consistent each time you access the platform.
- Analytics Cookies: Collects anonymised usage data to help us understand how users interact with the various sections of the mc3 platform.
You can manage or delete cookies through your browser settings. However, deleting session cookies may cause certain platform features to not function properly.
Data Storage and Security
Mc3 stores all user data in a server environment protected by SSL (Secure Socket Layer) encryption. All communication between your device and mc3's servers is transmitted via encryption protocols that ensure your data cannot be intercepted by unauthorised parties.
Access to user data records is restricted to authorised personnel only and is strictly controlled through a multi-factor authentication system. System activity logs are maintained and reviewed periodically to detect any unusual access.
Data retention periods depend on operational requirements and applicable laws. Active account data is retained for as long as the account remains active. Following account closure, certain records may be kept for a period stipulated by Malaysian legal requirements before being permanently deleted.
Data Sharing & User Rights
Sharing with Third Parties
Mc3 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information is only shared in the following limited circumstances:
- Payment service providers required to process DuitNow and FPX transactions in MYR — they are bound by strict confidentiality agreements.
- Malaysian authorities where required by law or a valid court order.
- Third-party technical service providers who assist in operating the platform's infrastructure, subject to strict data protection agreements.
In all of the above cases, only the minimum information necessary for that purpose will be shared.
User Rights Over Personal Data
As an mc3 platform user, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal information we hold about you at any time by contacting our support team.
- Right to Rectification: If the information we hold is inaccurate or out of date, you have the right to request that we update it.
- Right to Deletion: You may request the deletion of your personal data. However, certain records may need to be retained for a specified period for legal or security reasons.
- Right to Restriction: You may request that we restrict the processing of your data under certain circumstances provided for by law.
Policy Changes & How to Contact Us
Changes to This Privacy Policy
Mc3 reserves the right to update or amend this privacy policy at any time to reflect changes in data handling practices, legal requirements, or platform enhancements. Users will be notified of any material changes via in-account notifications or email. The date of the most recent update will be displayed at the top of this document.
Continued use of the mc3 platform after any changes to this privacy policy constitutes acceptance of the updated terms. We encourage users to review this page periodically.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding your privacy and personal data protection on the mc3 platform, please contact our support team by email at [email protected]. We will endeavour to respond to every enquiry within a reasonable timeframe and provide a clear, satisfactory explanation.
For general enquiries about your account and platform usage, you may refer to our FAQ page which provides answers to the most frequently asked questions.
Support Channels
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Support Email [email protected]
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Response Time Within 1–2 business days
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Language Bahasa Melayu and English
Related Documents
- Terms & Conditions of Use
- Responsible Gaming
- Platform FAQ
Your Privacy is mc3's Priority
We are committed to protecting every Malaysian user's personal data. Register your account with confidence — your data is kept secure and will never be shared without your consent.